Shipping Policy – Nickelson
Welcome to Nickelson! We are delighted to offer you unique and carefully curated items. Please review our shipping policy to ensure a smooth shopping experience.
1. Order Processing Time
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Processing Time: Orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
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Order Confirmation: You will receive another notification when your order has shipped.
2. Shipping Rates & Delivery
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Shipping Rates: We offer free standard shipping within the United States.
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International Shipping: At this time, we do not support international shipping. Our products are available exclusively to customers within the United States.
3. Shipping Methods
We use trusted carriers such as UPS to deliver your orders. You will have the option to select your preferred shipping method during checkout, depending on availability and destination.
4. Shipping Address
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Accuracy: Please ensure that your shipping address is correct and complete. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
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P.O. Boxes: We do not ship to P.O. Boxes. Please provide a valid physical address for delivery.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the link provided in the email or on our website under the “Track My Order” section.
6. Lost or Damaged Packages
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Lost Packages: If your package is lost in transit, please contact us at +1 (415) 739-2046 or email us at [email protected]. We will assist you in locating your order.
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Damaged Packages: If your package arrives damaged, please contact us immediately with photos of the damage. We will work with you to resolve the issue promptly.
7. Delivery Issues
If your order has been marked as delivered but you have not received it, please check with neighbors, household members, or contact your local courier. If the issue persists, reach out to us and we’ll investigate further.
8. Shipping Restrictions
We are unable to ship to certain restricted areas within the United States. If your location falls under this category, we will notify you and issue a full refund.
9. Contact Us
For any questions regarding shipping, please contact us:
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Email: [email protected]
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Phone: +1 (415) 739-2046
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Business Hours: Monday–Friday, 9 AM–6 PM EST